I want to start by saying outlining the comments on this page are based on my experience in the hot water industry over the last 10 years. We have sold hundreds of Evacuated Tube Solar hot water systems and well over 1500 Sanden heat pump hot water systems as well as two Atlantic hot water systems. When installing these hot water systems in most cases we have had to remove a hot water system to do so be it a regular electric element, solar, heat pump or gas hot water system. As a result of this experience, product knowledge & shared experiences of my clients I feel my comments here have some merit attached to them & it’s not just a sales pitch which I think if you keep reading you will agree.

Return On Investment

Before We Get Started - Is It Worth It?

One of the first questions I ask when a client approaches me for an efficient hot water system is how many people are in your house? This helps me identify what the client can potentially save by installing a hot water system. From data I have received from clients installing a Sanden heat pump hot water system will save on average $200 per adult per year verses installing a regular electric element hot water system. E.g. two adults and two children in a typical house might save approximately $700 per year. There’s lots of variables on hot water consumption though. I sometimes shower twice per day and I don’t have many short showers. For those on tank water they might have shorter showers. Working with our two adults and two children example and lets say a $6000 Sanden installation you can see the return on investment is approximately 8 1/2 years. You might think that’s not so great but bare in mind a regular hot water system costing say $1500 will never have a return on investment. Then consider if you need to spend $1500 replacing your hot water cylinder with a regular one then you should work out the return on investment on the Sanden based on $6000 less the $1500 which you would get no return on. This brings the return on investment for our example down to below 7 years.
In summary the return on investment is best for households where there is a high volume of hot water used. Where there is only one or two people in a household I make my prospective clients very aware of this and in some cases I encourage them to instead consider installing solar power, installing a large regular hot water system on a timer & switching to the Time Of Use Tariff (93). You can read about tariff 93 here.

Evacuated Tube Solar Hot Water
Or The Sanden Heat Pump?

Which Is The Better For Tasmanian Conditions?

20Evacuated tube solar hot water is the most efficient solar hot water. C02 Heat Pump hot water systems (such as Sanden) are the most efficient heat pump hot water systems on the market. We sell both and make just as much profit selling either one. I would love to say I’m not biased but my experience which I have outlined above has made me so. I haven’t retailed an evacuated tube hot water system for several years but in the same time I’ve sold hundreds of Sanden heat pump systems.

Here are the reasons why:

Price – The Sanden is approximately $1500 less
Efficiency – When you buy an accredited solar hot water or heat pump hot water system it will qualify for STC’s which is a measure of efficiency. The Edson 30 evacuated tube hot water system qualifies for 20 STC's & the Sanden heat pump hot water system qualifies for 24 STC’s when installed in Tasmania (2024). Note the evacuated tube system will only be efficient if it is un-shaded. Something to bare in mind though is how they operate. The evacuated tube system solar cycle will trigger when the cylinder temperature is below 80C and the manifold sensor on the roof is 12C above that of the sensor in the bottom of the tank. So if your household uses a lot of water in the early morning/evening/night time in winter then there is a very good chance that your cylinder will need to re-heat using the back-up electric element which isn’t efficient.
The Sanden will trigger (unless the block out hours are set to off) when the tank sensor detects water at 45C. Even at ambient temperatures of 0C it has a co-efficient of performance (COP) of nearly 3 i.e. where a regular hot water cylinder will take 1KW of electricity it will give you 1KW of hot water, the Sanden will take 1KW of electricity and give you nearly 3KW of hot water. The COP of the Sanden increases to over 6 as the ambient temperature rises.
Inside Workings Of A Sanden Heat Pump Video

Sandens Advanced Technology

The Sanden Hot Water Heat Pump uses industry-leading technology found in refrigeration and air conditioning units, where energy is drawn in from the ambient atmosphere and transferred into heat. An Ozone friendly refrigerant CO2 (R744) absorbs the heat, which then flows into a compressor where it’s converted into a high-temperature gas. Then, it passes through a condenser within the water tank and the water is heated up. No backup elements are required.

The result is a system that requires radically less electricity to heat water when compared to conventional hot water systems. In fact, the initiative will save up to 80 per cent on a hot water bill, year after year. And no, it doesn’t involve cold showers!

Less energy, less impact on the environment, more savings.

Sanden Heat Pump Sound Level

Features & Benefits

Whisper quiet operation, with industry leading noise level of 37 dB (some brands run at over 60 dB!) - very neighbour friendly!

A high Coefficient of Performance (COP=.5^) results in significantly reduced energy use and CO2 emissions

Up to 50% faster heat recovery than typical heat pumps In ambient air of 20 ºC it takes approx 4 hours to heat 315 L of water from 17 ºC to 65 ºC

The heating cycle can be managed by the in-built clock  which makes it perfect for use with solar power systems.

Fitted with in-built freeze protection, making it suitable for all climates (-10 ºC to +43 ºC)

No backup element required unlike some other heat pump systems which have elements which cut in when the ambient temperature hits 5 ºC

Heat Pump Hot Water


Heat Pump Unit - High quality Japanese Manufactured, weather resistant construction for outdoor location
6 year Warranty
Other heat pump warranties can be as low as 1 year

High quality, Australian made extra long life stainless steel cylinder
Fully insulated for minimal heat loss
15 year Pro-rata Warranty
Other tank warranties can be as low as 5 years

Optional Wifi Module 12 month warranty

Valves & Fittings - Two Years. We install the Sanden system using the Australian Valve Group Quickie Kit as specified by Sanden. The Quickie Kit includes insulation for the valves and fittings to ensure the maximum performance & efficiency of your Sanden Heat Pump Hot Water System  

Heat Pump Hot Water Cylinder

Hot Water Cylinder Sizes & Prices





Optional Wifi Controller $250

*Price is based on a standard installation using a 15mm Quickie Kit, within 20km of Hobart, accounts for the STC's signed over to Affordable Solar Tasmania.  
Price is based on the STC values listed on the Office of Renewable Energy Regulator website on the 5/11/12 & if changed by the Office of the Renewable Energy the price would need to reflect that change.

Variances to the prices above include:
if a 20mm Quickie Kit is required
If a wall bracket is required
Where a cylinder needs to be re-located
Where a power supply needs to be upgraded

Installation - The installation of an evacuated tube solar hot water system isn’t easy. Copper flow and return lines need to be run from the cylinder to the evacuated tubes and manifold on the roof. A sensor cable also needs to be installed between the manifold and the controller. A controller with a circulation pump needs to be installed next to the cylinder which will need an electricity socket to run it. Mounting the tubes & manifold onto the roof isn’t easy. A typical system has 30 evacuated tubes. The tubes need to be oriented within a 45 degree arc of true north & ideally on around a 67 degree pitch to get some performance in winter.
The installation of a Sanden heat pump hot water system is far simpler. Again a sensor cable as well as flow and return lines need to be installed between the cylinder and heat pump. A dedicated power supply needs to be connected to the heat pump which typically comes from your previous system. Far simpler than evacuated tubes.
Problems - Typical problems I have seen with evacuated tube hot water systems are: sensor cables breaking/corroding; pumps failing; controllers failing; tubes breaking; air elimination valves failing; over performance. Over performance can be a big problem particularly in summer. On a good summers’ day potentially the cylinder may be up to 80C temperature at 9am so the controller will stop the pump circulating water up to the manifold. The water in the manifold then gets trapped & gets much hotter. In the past an air elimination valve was installed on the manifold to let the water escape in the form of steam but these valves had a high failure rate so they were no longer provided in the kit. When the system is in this condition and a hot water tap is turned on the hot water that was on the roof mixes with cold water from your mains or rain water tank which can cause a kettle boiling type of sound in your cylinder and possibly some water hammer. The excessive pressure in the manifold on the roof can also lead to leaks in the joints on the manifold. The overperformance issue is chiefly in summer and when the household hot water demand is low.
The problems I have seen in the Sanden systems include: circulation pumps failing; circuit board failure; filters getting blocked due to poor water supply; air in the system. I’ve seen around 6 circulation pumps fail, these have been where the heat pumps have been installed on roof tops which I now refrain from doing. I’ve seen 10 circuit board failures, 2 due to huntsmen spiders crawling on the circuit board. This problem was only in the older models, the circuit board now has a protective enclosure. Filters getting blocked and air in the system are very simple maintenance issues which happen infrequently. Bare in mind out of the problems above we have sold over 1500 Sanden units in Tasmania.
Edson Evacuated Tubes
Edson Evacuated Tube Solar Hot Water System
Sanden Heat Pump Hot Water System
Sanden Heat Pump Hobart
Aesthetics - To get the best out of an evacuated tube hot water system in winter & to de-tune it in summer to alleviate some of the overperformance the tubes should be pitched to at least 67 degrees. The tubes are 2M long which means if you can see your roof from then you will see a rather large structure on it. This structure casts quite a large shadow in winter which in turn can either reduce the available space for a solar power installation or decrease the solar power system production.
The Sanden heat pump looks like most other heat pumps except smaller. We usually install them on a wall bracket. No shading on solar panels.
Noise - Solar hot water systems make very little noise – aside from when they are over performing. You may associate noise with heat pumps but note the Sanden heat pump when running is just 37dB. Your typical heat pumps are over 60dB. That’s the difference between whispering and shouting.
Warranty - Both our Edson Evacuated tube system & Sanden Heat Pump systems have long domestic warranties. Freight & labour for the Edson is only covered for 12 months whereas its covered for the duration of the warranty on the Sanden heat pump & pro rata for the Sanden cylinder after 10 years. For all the warranty details I suggest that you read the conditions in the warrnty/owners manuals. 
Summary - I can’t think of any reason why I would choose a evacuated tube hot water system over a Sanden heat pump hot water system 


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